Learn about common Vietnam eVisa problems, why they happen, and what travelers can do when issues occur.
This page provides general information only. We are not affiliated with the Vietnamese government or immigration authorities.
While the Vietnam eVisa system is designed to be convenient, travelers may still experience
problems during or after the application process. These issues can include delays,
missing emails, incorrect information, or application refusals.
This guide explains the most common Vietnam eVisa problems, what may cause them,
and practical steps travelers can take to address their situation.
Visa approval decisions are made solely by Vietnamese immigration authorities.
Eligibility or submission does not guarantee approval.
Common Vietnam eVisa Problems Travelers Face
Delayed eVisa processing
One of the most common concerns is eVisa processing taking longer than expected.
Standard processing usually takes several working days, but delays can occur during
peak travel periods or public holidays.
eVisa not received by email
Some travelers report not receiving their approved eVisa by email.
In many cases, the email may be filtered into spam folders or sent to an incorrect address.
Vietnam eVisa Application Errors
Incorrect personal information
Errors in personal details such as name spelling, passport number, or date of birth
are a frequent cause of application problems. Information must match the passport exactly.
Photo or document formatting issues
Passport photos that do not meet formatting requirements—such as incorrect size,
background, or clarity—may lead to delays or rejection.
Vietnam eVisa Rejected or Refused Applications
What does eVisa rejection mean?
If a Vietnam eVisa application is rejected, immigration authorities may not always
provide detailed reasons for the decision.
Common reasons for refusal
Possible reasons include incorrect information, incomplete documents,
or immigration review considerations. Rejection does not necessarily prevent
future applications if eligibility criteria are met.
Payment & Technical Problems During Application
Online payment issues
Payment-related problems may include failed transactions, duplicate charges,
or missing confirmation emails after payment.
Website technical errors
Technical issues such as session timeouts, upload errors, or browser compatibility
problems can interrupt the application process.
Vietnam eVisa Pending Too Long
What is considered “too long”?
If processing exceeds the typical working-day timeframe,
travelers may consider their application delayed rather than rejected.
What travelers can do
Applicants can review their submission details, check status updates,
and allow additional time during high-demand periods.
Problems Related to Entry Information
Incorrect entry date
Selecting the wrong intended entry date can cause issues if travel plans change
or if the date falls outside the visa validity period.
Wrong port of entry selected
Vietnam eVisas are valid only for specific ports of entry.
Choosing an incorrect port may result in entry complications.
What to Do If You Face Vietnam eVisa Problems
Steps to take independently
- Check email inbox and spam folders
- Review submitted application details carefully
- Allow additional time during public holidays
When travelers seek application assistance
Travelers with urgent travel dates or unclear application issues
sometimes seek professional assistance to review their submission.
Important Notes About Vietnam eVisa Problems
No guaranteed solutions
Not all Vietnam eVisa problems have guaranteed solutions.
Immigration authorities retain full discretion over application outcomes.
Immigration authority discretion
Processing timelines, approval decisions, and eligibility determinations
are made solely by Vietnamese immigration authorities.
Frequently Asked Questions About Vietnam eVisa Problems
Why is my Vietnam eVisa delayed?
Delays may occur due to high application volume, public holidays,
or additional immigration review.
What happens if my Vietnam eVisa is rejected?
Rejected applications may not include detailed reasons.
Applicants may review their information and consider reapplying if eligible.
Can mistakes be corrected after submitting an application?
In most cases, submitted Vietnam eVisa applications cannot be edited
and a new application may be required.
Disclaimer:
This website provides independent informational content and visa application assistance.
We do not issue visas and are not affiliated with the Vietnamese government,
immigration authorities, or any embassy. All visa decisions are made solely by
Vietnamese immigration authorities.